We hope the below suggestions on when to contact the Call Center and when to contact the Help Desk are helpful to you and assist you in getting your questions answered in the most efficient way.
Topics that can only be addressed by emailing us at help@fccpt.org:
- Questions about report results
- Your report was not received by the state and needs to be resent
- Your school closed and can't send your documents
- Your physical therapy education was completed in Germany, Russia or Cuba
Topics that can be addressed by calling us at +1-703-684-8406:
- How to find information on the website or in your file
- Questions about FCCPT services
- How to change your education or licensure information
- Questions about PLAN services
- Status of your service and/or documents
- Questions about how to change or cancel your service
- Questions about which CWTs are used